Refund Policy

[9:48 pm, 24/04/2026] Customer Care: Return Policy

At Flippedcart.com, we value our customers' satisfaction and strive to provide a seamless shopping experience. We understand that sometimes unexpected situations may arise, such as receiving a damaged product during delivery. To ensure a smooth return process, we kindly request our customers to make an unboxing video as they receive their order. This video serves as valuable evidence if any damage has occurred during transit. By reviewing the video, we can promptly assist you in returning the product and resolving the issue. For any inquiries or assistance, please feel free to reach out to us through mail. We are here to help and ensure your shopping experience remains stress-free and enjoyable. Once the product is returned to us and post-inspection if the product is in the same condition, amount will be refunded within 5 business days.

In case of unavailability of the unboxing video, company won't be responsible for return. Moreover, since the company ships product from the third-party courier service, delivery and return shipping charges should be paid by the customer only. This is amount going to the third-party and co-operation with the them is appreciated.

For Returning Cash On Delivery: Flat INR 253 + Adjustment as per Third Party Courier Services
For Not Accepting Prepaid Payment: Flat INR 253 + Adjustment as per Third Party Courier Services
For Returning Prepaid Payment: Flat INR 253 + Adjustment as per Third Party Courier Services

Please review the following refund policy guidelines:

1. Product Packaging and Variations: Please note that manufacturers may occasionally change product packaging or make slight modifications to the product itself. Additionally, variations in color or appearance between the product displayed in our photos and the actual product may occur. These changes are made to ensure the highest quality standards and product integrity. As such, refunds will not be applicable solely based on changes in packaging or minor variations in appearance.

2. Protection From Counterfeit and Substandard Products. We are committed to combating counterfeit products and ensuring that our customers receive genuine, high-quality merchandise. To achieve this, we may periodically update product packaging and make minor alterations to our products. Rest assured, these changes do not compromise the quality or intended use of the product. Refunds will not be granted for perceived discrepancies resulting from our efforts to prevent counterfeit products or maintain product authenticity.

3. Consumable Products: In accordance with hygiene and safety standards, we do not offer refunds on consumable products, especially those related to skincare or food items. We prioritize the well-being and satisfaction of our customers, and therefore cannot accept returns or provide refunds for consumable products once they have been purchased.

Refunds may be issued for eligible returns in accordance with our standard return policy, which excludes hygiene, consumable products and items with altered packaging or appearance.